Communication is an indispensable process in human life. Communication is divided into verbal and non-verbal communication. When communicating there are certain principles that need to be respected in order to make communication as successful as possible. In addition to communicating with a child, physicians should pay close attention to their parents. Communication in healthcare is specific from patient to patient. When communicating with a child, it is important to find out his psychological and emotional status as well as the history of his parents, which influences the choice of procedures in medical care. In conversations with children, the pediatrician must adapt his / her communication with the child. The main aim of the research is to show the quality of communication of health professionals at the pediatric department. The survey was conducted using an online survey questionnaire on a sample of 253 respondents. The research shows that participants have estimated that communicating health professionals with the baby is of great importance because it affects the child's experience of the situation itself, calms children, draws attention to children, contributes to the adoption of the situation and facilitates the healthcare process itself. The level of education and longer work experience of the medical staff at the pediatric department / ambulances does not affect the better communication with the child. Research has shown that the best communication with the child is achieved in the pediatric department / ambulance, and the best communication, according to the parents' assessment, is achieved by the nurses.